Frequently Asked Questions

Get answers to common questions about Package 8: 20 Women's Haircut Membership.

To redeem, book appointments online or call our front desk and reference your Package 8: 20 Women's Haircut Membership. Each visit is deducted from your balance; staff will track remaining cuts. Bring confirmation email or membership card to every appointment.

Memberships are generally non-transferable, but exceptions can be arranged with management in writing. Contact us to discuss gifting options or account changes; fees or ID verification may apply to prevent misuse and ensure member benefits are honored properly.

Yes. Package 8 cuts have a two-year expiration from purchase date unless otherwise noted. We recommend scheduling regularly to maximize value. Contact our team if you need an exception; we can review usage and accommodate reasonable circumstances.

Absolutely. You may book with any available stylist at Luna. Certain premium stylists may have an upgrade fee; our front desk will inform you of any extra charges before the appointment.

This package covers women’s standard haircut services only. Color, chemical treatments, blowouts, and special occasion styling are not included and will incur additional charges. Ask about discounted add-ons when booking to combine services at a reduced rate.

We accept major credit cards, debit cards, cash, and contactless payments. Gift cards and salon credit can also be used toward Package 8 purchase. For large corporate purchases or invoicing, contact our management team for payment arrangements.