Frequently Asked Questions

Get answers to common questions about Shampoo.

Our Shampoo service typically takes 10-20 minutes depending on hair length and condition. We include a professional cleanse, scalp massage, and rinse. Time may vary if you add conditioning treatments, deep masks, or combine with cut or color services.

Yes. We offer a selection of professional shampoos for different needs—hydrating, volumizing, color-safe, and clarifying. Tell your stylist about your hair type and concerns, and we’ll choose the best formula or accommodate a preferred product where available.

Most haircut and styling services at Luna include a complimentary shampoo to ensure a clean base. Some specialized or express services may not, so confirm when booking or ask your stylist if you’d like it added.

Our shampoos are color-safe and designed to protect professional color. However, very fresh or delicate treatments may experience minimal fading. We recommend discussing recent color or chemical services with your stylist so we can choose the gentlest products and techniques.

Yes — a relaxing scalp massage is included with our Shampoo service. Our stylists use gentle, targeted techniques to increase circulation, relieve tension, and enhance product distribution, leaving you relaxed and your scalp fresh for styling.

Notify us when booking or upon arrival about any allergies or sensitivities. We’ll review ingredient lists, choose hypoallergenic or fragrance-free products, and perform a quick patch test if needed to ensure your comfort and safety.